FAQ
What kind of products does Lulu & Moss offer?
Lulu & Moss offers thoughtfully curated baby and toddler essentials made with comfort, softness, and timeless design in mind. Our collections focus on gentle materials and everyday practicality.
Where do you ship?
We currently ship within Canada, the United States, and select international destinations. Shipping options and rates are displayed at checkout.
How long does shipping take?
Orders are processed within 1–3 business days.
Estimated delivery times are:
- Canada: 3–7 business days
- United States: 5–10 business days
- International: 7–21 business days
Please note that delivery times are estimates and may vary.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with a tracking number. Tracking updates may take up to 24 hours to appear.
What is your return policy?
We accept returns within 14 days of delivery for unused items in their original condition. Please visit our Return Policy page for full details.
What items are final sale?
Sale or discounted items, gift cards, and hygiene-sensitive products are final sale and not eligible for return or refund.
What should I do if my item arrives damaged or incorrect?
Please contact us within 48 hours of delivery with photos of the issue. We’ll resolve it as quickly as possible.
Can I cancel or change my order?
Orders cannot be modified or canceled once processing has begun. Please double-check your order details before completing your purchase.
How do I care for my items?
Care instructions are included with each product or listed on the product page. We recommend gentle washing to maintain softness and quality.
Do you offer gift options?
Some items make beautiful gifts. If gift wrapping or notes are available, you’ll see the option at checkout.
How can I contact Lulu & Moss?
We’re happy to help!
📧 Email us at support@luluandmoss.ca and we’ll get back to you as soon as possible.
