Terms of service

Welcome to Lulu & Moss. By accessing or using our website, you agree to be bound by the following Terms of Service. Please read them carefully before using our site or making a purchase.

1. General Conditions

By using this website, you confirm that you are at least the age of majority in your jurisdiction or have permission from a legal guardian.
We reserve the right to refuse service to anyone for any reason at any time.

2. Products & Services

We make every effort to display our products as accurately as possible. However, we cannot guarantee that colors or images displayed on your device will be exact.

All product descriptions, pricing, and availability are subject to change without notice.

3. Pricing & Payments

All prices are listed in the applicable currency and are subject to change.
We accept secure payment methods provided through Shopify and third-party payment processors.

We reserve the right to cancel or refuse any order for reasons including suspected fraud or incorrect pricing.

4. Orders & Cancellations

Once an order has been placed, it cannot be modified or canceled once processing has begun.
Please review your order carefully before completing your purchase.

5. Shipping & Delivery

Shipping times provided are estimates and not guaranteed.
Lulu & Moss is not responsible for delays caused by shipping carriers, customs, or incorrect addresses provided by the customer.

6. Returns & Refunds

Returns and refunds are subject to our Return Policy.
Please review our Return Policy page for full details before making a purchase.

7. Intellectual Property

All content on this website, including logos, images, text, and designs, is the property of Lulu & Moss and may not be copied, reproduced, or used without written permission.

8. User Conduct

You agree not to use our website for any unlawful purpose or to violate any applicable laws.
You must not transmit any viruses, malware, or harmful code.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, accuracy, or practices of these external sites.

10. Limitation of Liability

To the fullest extent permitted by law, Lulu & Moss shall not be liable for any damages resulting from the use of our website or products.

11. Indemnification

You agree to indemnify and hold harmless Lulu & Moss from any claims, damages, or expenses arising from your use of our website or violation of these Terms.

12. Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time. Changes will be effective immediately upon posting on this page.

13. Governing Law

These Terms of Service are governed by and interpreted in accordance with the laws of Canada.