Privacy Policy

At Lulu & Moss, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our website.

Information We Collect

When you visit our store, we may collect the following information:

  • Personal details such as your name, email address, phone number, shipping and billing address

  • Payment information (processed securely through third-party payment providers)

  • Order details and purchase history

  • Device information such as IP address, browser type, and cookies

How We Use Your Information

We use your information to:

  • Process and fulfill your orders

  • Communicate with you about your purchases, shipping, or customer service inquiries

  • Send marketing emails (only if you choose to subscribe)

  • Improve our website, products, and customer experience

  • Prevent fraud and ensure website security

Sharing Your Information

We only share your information with trusted third parties when necessary, such as:

  • Shopify (our e-commerce platform)

  • Payment processors

  • Shipping and delivery partners

  • Marketing and analytics services

These partners are required to protect your information and use it only for the services they provide.

Cookies & Tracking Technologies

We use cookies and similar technologies to improve your browsing experience, analyze site traffic, and personalize content.
You can manage or disable cookies through your browser settings at any time.

Email & Marketing Communications

If you sign up for our newsletter, we may send you updates, promotions, and new product announcements.
You can unsubscribe at any time by clicking the “unsubscribe” link in our emails.

Data Security

We take reasonable measures to protect your personal information. All payments are processed through secure, encrypted systems, and we never store your full payment details.

Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you

  • Request corrections or updates

  • Request deletion of your personal data

  • Opt out of marketing communications

To exercise these rights, please contact us using the details below.

Children’s Privacy

Our website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

Email: support@luluandmoss.ca

Store Name: Lulu & Moss